Billing and seats
Manage your organization's subscription, seats, additional usage, and invoices
An organization pays for two things: a subscription for its seats, and any usage beyond the pooled allowance. Owners, admins and billing managers can manage billing.
Subscription and seats
Teams costs $19 per user per month, with a minimum of 5 paid seats. Enterprise is priced by contract. See Plans and withhull.com/pricing.
Manage the subscription from Subscriptions in the organization sidebar. From there you can:
- See your plan, seat count, billing cycle and next charge.
- Change the number of seats. The dialog shows the current and new cost before you confirm.
- Switch between monthly and annual billing, where available.
- Cancel the subscription. It stays active until the end of the current billing period.
Every member, including pending invitations, needs a seat. To lower your seat count, remove members first. See Members and roles.
Pooled allowance
Teams includes a pooled AI allowance that every member draws from, plus $0.20 of monthly cloud compute allowance per seat. Allowances reset each billing period and don't roll over.
When the allowance runs out, requests draw on the organization's balance. Add to the balance from the Organization page.
Automatic top-up
Automatic top-up keeps the organization balance funded so your team isn't interrupted.
- Open Invoices in the organization sidebar.
- Find Automatic Top-Up and configure it.
- Pick a top-up amount and confirm.
When the balance falls below the threshold shown in the dialog, Hull charges your saved payment method. If you don't have one saved yet, Hull charges you once when you enable the feature to verify the card.
If a payment fails, Hull emails you and pauses automatic top-ups so you aren't charged repeatedly. You can resume at any time.
Low balance alerts
On the Invoices page, configure a Low Balance Alert to get an email when the organization balance falls below an amount you choose. See Cost controls for per-member limits.
Invoices
Open Invoices to see payment history and download invoices for seats and usage.
Questions
Email support@withhull.com for billing questions, or sales@withhull.com about Enterprise contracts.